Communicate with Cultural Intelligence
When a team spans a lot of countries, people stop reading each other accurately. Nobody is doing anything wrong. They are reading the same behaviour against different defaults, and the misunderstandings pile up quietly.
This session is built on Erin Meyer's The Culture Map. She maps cultures on eight scales, and I focus on the three that are about communication, because those are the ones that break relationships first. The core idea people take away is that position on any scale is relative, and that culture sets a range rather than a script.
Delivered for a large multinational, with around twenty people and at least ten nationalities in the room.
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